Refund & Returns

Thank you for shopping with She Vibes. We strive to provide high-quality products and exceptional customer service. If you receive a defective or damaged item, we are here to assist you.

Order Cancellation

You may cancel your order within 12 hours of placing it by contacting us via email with your order details and reason for cancellation. Once an order has been shipped, it cannot be canceled.

7-Day Return Policy (if applicable)

We offer a 7-day return policy from the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Customers are responsible for the return shipping fee. To initiate a return, please contact our Customer Support team.

Defective or Damaged Items

If you receive a defective or damaged item, you must contact Customer Support within 2 hours of delivery. Please provide your order details along with a description or photos of the defect/damage. After review, we’ll provide return authorization if applicable.

Return Process

1. Contact Customer Support – Email support@she-vibes.com within 2 hours of receiving the item with your order details and photos of the defect or damage.

2. Return Authorization – If eligible, we’ll provide a return authorization and instructions.

3. Packaging – Securely package the item in its original packaging or suitable packaging.

4. Return Shipping – Customers are responsible for return shipping costs. Use a reputable service with tracking and insurance.

5. Inspection & Refund/Exchange – Once we receive and inspect the item, we’ll process a refund or exchange based on eligibility.

Important Notes

• Returns are only accepted for defective or damaged items upon arrival.

• Items must be returned in their original condition, including all packaging, tags, and labels.

• We reserve the right to refuse a return if the item is tampered with, misused, or damaged due to negligence.

• Sale items cannot be returned or exchanged.

• This policy applies only to defective or damaged items upon arrival.

For any questions, please contact support@she-vibes.com.