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Return to shopAt She Vibes, we aim to deliver your order as quickly as possible. Below is our shipping policy to help you understand the process better.
The time frame of order delivery is divided into two parts:
Processing time: 2-5 business days.
Shipping time: 10-15 business days.
During high season and sales, delivery might take longer.
We also offer express delivery (excluding Saturday, Sunday, and Bank Holidays) for orders placed before 19:30 from Monday to Friday. Orders placed after this will be delivered within two days (excluding Saturday, Sunday, and Bank Holidays).
Your package may be subject to customs fees and import duties based on the destination country’s regulations. The recipient is responsible for all duties and taxes incurred. She Vibes cannot determine these fees at checkout.
In most cases, standard delivery takes 10-15 business days. We ship via DHL, UPS, FedEx, and EMS, with the package handed over to your local postal service upon arrival in your country. Delivery times vary depending on your local postal service’s efficiency.
Please do not refuse the package due to customs or tax charges upon delivery. If customs fees are not paid, the package cannot be returned to us and will be abandoned. In such cases, we cannot offer a refund.
For orders returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship your order, but additional shipping charges will apply.
| Location | Estimated Shipping Time |
|---|---|
| United States | 6-12 business days |
| Canada, Europe | 8-15 business days |
| Australia, New Zealand | 8-15 business days |
| Central & South America | 10-20 business days |
| Asia | 8-15 business days |
| Africa | 15-30 business days |
Maximum delivery time: 30 business days.
This does not include our 2-5 business day processing time.
All shipping times exclude clearance/customs delays.
Each order will be processed within 2-5 business days and shipped via USPS, UPS, FedEx, or DHL. You will receive an automatic tracking code via email once your order has shipped. Please allow 3-5 business days for tracking information to update.
If your tracking information has not updated after the expected timeframe, please contact us immediately at support@she-vibes.com.
Please Note: Your order may be split into multiple shipments. If this occurs, you will receive separate tracking numbers for each package.